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Orders below AED 400
AED 25 Standard Shipping
๐
Orders AED 400 & Above
FREE Shipping Included
1. Processing & Delivery Timeline
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Order Processing: All orders are prepared and dispatched within 1 to 2 business days (excluding weekends & public holidays).
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Estimated Delivery Times:
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UAE (Local Delivery): 1โ3 Business Days
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GCC / Rest of Gulf: 3โ6 Business Days
2. Cash on Delivery (COD)
We provide convenient Cash on Delivery (COD) options across supported Gulf regions. Please ensure you have the exact amount in cash ready for the courier partner upon arrival.
3. Order Tracking
As soon as your package leaves our fulfillment center, you will receive an SMS and email notification containing your live courier tracking link.
4. Delivery Address Precision
Please review your shipping address, city, and phone number carefully before placing your order. Gulf Step is not liable for dispatch delays resulting from incorrect contact details.
5. Damaged or Incorrect Orders
In the rare event that your footwear arrives damaged or you receive an incorrect size, contact our team within 48 hours of delivery for an immediate resolution.
.gulfstep-shipping-policy {
max-width: 800px;
margin: 0 auto;
padding: 10px;
font-family: inherit;
color: #1f2937;
line-height: 1.6;
}
.policy-header-card {
background: linear-gradient(135deg, #0f172a 0%, #1e293b 100%);
color: #ffffff;
padding: 32px 24px;
border-radius: 16px;
text-align: center;
margin-bottom: 24px;
box-shadow: 0 10px 25px -5px rgba(15, 23, 42, 0.15);
}
.policy-title {
margin: 0 0 8px 0;
font-size: 2.2rem;
font-weight: 800;
letter-spacing: -0.5px;
color: #ffffff;
}
.policy-subtitle {
margin: 0 0 16px 0;
font-size: 1.05rem;
color: #94a3b8;
}
.store-badge {
display: inline-block;
background: rgba(255, 255, 255, 0.1);
border: 1px solid rgba(255, 255, 255, 0.2);
padding: 6px 16px;
border-radius: 50px;
font-size: 0.85rem;
color: #e2e8f0;
}
.shipping-highlight-box {
display: flex;
align-items: center;
justify-content: space-around;
background-color: #f8fafc;
border: 2px solid #e2e8f0;
border-radius: 14px;
padding: 20px;
margin-bottom: 30px;
gap: 15px;
}
.highlight-item {
display: flex;
align-items: center;
gap: 12px;
}
.highlight-icon {
font-size: 2rem;
}
.highlight-details {
display: flex;
flex-direction: column;
}
.highlight-details strong {
font-size: 1.05rem;
color: #0f172a;
}
.highlight-details span {
font-size: 0.9rem;
color: #64748b;
}
.highlight-free .free-text {
color: #059669;
font-weight: 700;
}
.highlight-divider {
width: 1px;
height: 45px;
background-color: #cbd5e1;
}
.policy-section {
background: #ffffff;
border: 1px solid #edf2f7;
border-radius: 12px;
padding: 20px 24px;
margin-bottom: 16px;
box-shadow: 0 2px 4px rgba(0, 0, 0, 0.02);
}
.policy-section h3 {
margin-top: 0;
margin-bottom: 10px;
font-size: 1.2rem;
color: #0f172a;
font-weight: 700;
}
.policy-list, .sub-list {
padding-left: 20px;
margin: 8px 0;
}
.policy-list li {
margin-bottom: 8px;
}
.contact-info-card {
background: #f0fdf4;
border: 1px solid #bbf7d0;
border-radius: 14px;
padding: 24px;
margin-top: 32px;
}
.contact-info-card h3 {
margin-top: 0;
margin-bottom: 16px;
color: #166534;
font-size: 1.2rem;
}
.contact-grid {
display: grid;
grid-template-columns: repeat(2, 1fr);
gap: 16px;
}
.contact-item {
display: flex;
flex-direction: column;
font-size: 0.95rem;
}
.contact-item strong {
color: #14532d;
margin-bottom: 2px;
}
.contact-item a {
color: #059669;
text-decoration: underline;
font-weight: 600;
}
.contact-full {
grid-column: span 2;
}
/* Responsive Adjustments */
@media (max-width: 640px) {
.shipping-highlight-box {
flex-direction: column;
align-items: flex-start;
gap: 16px;
}
.highlight-divider {
width: 100%;
height: 1px;
}
.contact-grid {
grid-template-columns: 1fr;
}
.contact-full {
grid-column: span 1;
}
.policy-title {
font-size: 1.75rem;
}
}
